2021 Toyota RAV4 Prime Headlamp Beam Could be Improperly Adjusted Horizontally Recall 20TA15

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Please see Recall 20TA15

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2021 Toyota RAV4 Prime
Headlamp Beam Could be Improperly Adjusted Horizontally

On November 12, 2020, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2021 model year RAV4 Prime vehicles.

Condition:
The subject vehicle headlamps may improperly permit horizontal beam adjustment. Therefore, the headlamps do not meet a certain safety requirement and certain adjustments could reduce visibility for the driver or the driver of an oncoming vehicle, increasing the risk of a crash.

Remedy:
Any authorized Toyota dealer will close the aiming caps on the headlamps to prevent horizontal adjustment of the headlamp beam FREE OF CHARGE.

Covered Vehicles:
There are approximately 400 vehicles covered by this Safety (Noncompliance) Recall. There are no vehicles covered by this Safety (Noncompliance) Recall that were distributed to Puerto Rico.

Owner Letter Mailing Date:
Toyota will notify owners by mid-January 2021.


Frequently Asked Questions

What is the condition?

The subject vehicle headlamps may improperly permit horizontal beam adjustment. Therefore, the headlamps do not meet a certain safety requirement and certain adjustments could reduce visibility for the driver or the driver of an oncoming vehicle, increasing the risk of a crash.

What is Toyota going to do?
Toyota will send, by mid-January 2021, an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to close the aiming caps on the headlamps to prevent horizontal adjustment of the headlamp beam FREE OF CHARGE.

Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
There are approximately 400 vehicles covered by this Safety (Noncompliance) Recall.

How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
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