2021 Toyota Rav4 Prime Plug In Charging Location/Situation Needed for Investigation Tech Tip T-TT-0654-21

MG

Moderator
Please see Tech Tip T-TT-0654-21

APPLICABLE VEHICLE:

2021 Toyota RAV4 Prime

CONDITION:
Customer experiences a condition and through proper diagnosis the Onboard Vehicle Charger needs to be replaced. The purpose of this Tech Tip is to gather necessary information when replacing the onboard vehicle charger for root cause investigations.

RECOMMENDATIONS:
Please gather this necessary information from the custome
1. When and where did the customer last charge the vehicle before experiencing the conditio
2. What is the voltage output of their home charger? (110 V or 220
3. How long did the customer have the issue before coming to the deale
4. Do they regularly use public chargers? What brand do they use in public (ChargePoint, Blink, etc)?

After gathering this information, contact TAS and continue with the repair.
 
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