MG
Moderator
Please see SPECIAL SERVICE CAMPAIGN (SSC) 21TC02
APPLICABLE VEHICLES:
2021 Toyota Supra
Production Period Early July 2020 – mid-November 2020
Condition:
Due to a software error in the battery management system of the 12V battery located under the vehicle’s hood, the engine auto Stop/Start functionality could become deactivated.
Remedy:
Any authorized Toyota dealer will replace the 12V battery located under the vehicle’s hood with one that has proper programming FREE OF CHARGE to customers.
Covered Vehicles:
There are approximately 700 vehicles covered by this Special Service Campaign. There are no vehicles covered by this campaign that were distributed to Puerto Rico.
Note: The Supra vehicles covered by this campaign are equipped with the 2.0 liter 4-cylinder engine. Supra vehicles equipped with 6-cylinder engine are not covered by this Special Service Campaign.
Owner Letter Mailing Date:
Toyota will notify owners in October 2021
Salvage Title Vehicles:
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”
Frequently Asked Questions
What is the condition?:
Due to a software error in the battery management system of the 12V battery located under the vehicle’s hood, the engine auto Stop/Start functionality could become deactivated.
What is the engine auto Start/Stop function?
The auto Start/Stop function switches the engine off automatically while stationary to save fuel
What is Toyota going to do?
In October 2021, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the 12V battery located under the vehicle’s hood replaced with one that has proper programming FREE OF CHARGE to customers.
NOTE (Customers who live in the state of California)
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Special Service Campaign, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 700 vehicles covered by this Special Service Campaign
How long will the repair take?
The repair takes approximately one and one half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center (1- 888-270 9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
APPLICABLE VEHICLES:
2021 Toyota Supra
Production Period Early July 2020 – mid-November 2020
Condition:
Due to a software error in the battery management system of the 12V battery located under the vehicle’s hood, the engine auto Stop/Start functionality could become deactivated.
Remedy:
Any authorized Toyota dealer will replace the 12V battery located under the vehicle’s hood with one that has proper programming FREE OF CHARGE to customers.
Covered Vehicles:
There are approximately 700 vehicles covered by this Special Service Campaign. There are no vehicles covered by this campaign that were distributed to Puerto Rico.
Note: The Supra vehicles covered by this campaign are equipped with the 2.0 liter 4-cylinder engine. Supra vehicles equipped with 6-cylinder engine are not covered by this Special Service Campaign.
Owner Letter Mailing Date:
Toyota will notify owners in October 2021
Salvage Title Vehicles:
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”
Frequently Asked Questions
What is the condition?:
Due to a software error in the battery management system of the 12V battery located under the vehicle’s hood, the engine auto Stop/Start functionality could become deactivated.
What is the engine auto Start/Stop function?
The auto Start/Stop function switches the engine off automatically while stationary to save fuel
What is Toyota going to do?
In October 2021, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the 12V battery located under the vehicle’s hood replaced with one that has proper programming FREE OF CHARGE to customers.
NOTE (Customers who live in the state of California)
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Special Service Campaign, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 700 vehicles covered by this Special Service Campaign
How long will the repair take?
The repair takes approximately one and one half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center (1- 888-270 9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.