MG
Moderator
Please see Limited Service Campaign (LSC) 21TD02
2021 Toyota Tacoma Vehicles Additional Remote Keyless Entry Key
Condition:
Due to an unexpected supplier issue, only one (1) Remote Keyless Entry key was included with the subject vehicles when they were delivered to customers. These customers were advised at the time that Toyota would contact them at a later date to arrange for an additional Remote Keyless Entry key to be provided.
Remedy:
Any authorized Toyota dealer will provide the owner with one (1) additional Remote Keyless Entry Key, shown below, FREE OF CHARGE.
This Limited Service Campaign will be available until September 23, 2023 and is only available at an authorized Toyota dealer
Covered Vehicles:
There are approximately 26,300 vehicles covered by this Limited Service Campaign. None of the covered vehicles were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in September 2021. A sample of the owner notification letter has been included for your reference
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Limited Service Campaign are requested to schedule an appointment with their authorized dealer to have this Limited Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Limited Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Limited Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Limited Service Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily. Owners who receive a head unit notification after having this Limited Service Campaign completed can be advised to ignore the message.
Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the LSC dealer letter.
Frequently Asked Questions
What is the condition?
Due to an unexpected supplier issue, only one (1) Remote Keyless Entry key was included with the subject vehicles when they were delivered to customers. These customers were advised at the time that Toyota would contact them at a later date to arrange for an additional Remote Keyless Entry key to be provided.
What is Toyota going to do?
Toyota will begin notifying owners in September 2021 to make an appointment to visit their authorized Toyota dealer to receive one (1) additional Remote Keyless Entry key FREE OF CHARGE.
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until September 23, 2023.
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 26,300 vehicles covered by this Limited Service Campaign.
How long will the service take?
It should take approximately 45 minutes for the dealer to complete the service and provide you with a new Remote Keyless Entry Key. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period.
Do I need to bring my current key with me to the dealer?
Please bring the Remote Keyless Entry Key provided with your vehicle to the dealer so that the dealer can use it to duplicate a new Remote Key for you. If the remote key provided with your vehicle is unavailable, please bring the standard key provided with your vehicle.
What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
2021 Toyota Tacoma Vehicles Additional Remote Keyless Entry Key
Condition:
Due to an unexpected supplier issue, only one (1) Remote Keyless Entry key was included with the subject vehicles when they were delivered to customers. These customers were advised at the time that Toyota would contact them at a later date to arrange for an additional Remote Keyless Entry key to be provided.
Remedy:
Any authorized Toyota dealer will provide the owner with one (1) additional Remote Keyless Entry Key, shown below, FREE OF CHARGE.
This Limited Service Campaign will be available until September 23, 2023 and is only available at an authorized Toyota dealer
Covered Vehicles:
There are approximately 26,300 vehicles covered by this Limited Service Campaign. None of the covered vehicles were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in September 2021. A sample of the owner notification letter has been included for your reference
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Limited Service Campaign are requested to schedule an appointment with their authorized dealer to have this Limited Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Limited Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Limited Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Limited Service Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily. Owners who receive a head unit notification after having this Limited Service Campaign completed can be advised to ignore the message.
Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the LSC dealer letter.
Frequently Asked Questions
What is the condition?
Due to an unexpected supplier issue, only one (1) Remote Keyless Entry key was included with the subject vehicles when they were delivered to customers. These customers were advised at the time that Toyota would contact them at a later date to arrange for an additional Remote Keyless Entry key to be provided.
What is Toyota going to do?
Toyota will begin notifying owners in September 2021 to make an appointment to visit their authorized Toyota dealer to receive one (1) additional Remote Keyless Entry key FREE OF CHARGE.
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until September 23, 2023.
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 26,300 vehicles covered by this Limited Service Campaign.
How long will the service take?
It should take approximately 45 minutes for the dealer to complete the service and provide you with a new Remote Keyless Entry Key. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period.
Do I need to bring my current key with me to the dealer?
Please bring the Remote Keyless Entry Key provided with your vehicle to the dealer so that the dealer can use it to duplicate a new Remote Key for you. If the remote key provided with your vehicle is unavailable, please bring the standard key provided with your vehicle.
What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.