MG
Moderator
Please see Limited Service Campaign (LSC) 22TD03 (Link Needed)
Condition:
The subject vehicles are equipped with a DCM (Data Communication Module), a device that provides cellular communication with Toyota Connected Services. The DCM activation was not completed during vehicle delivery. An inactivated DCM will result in Safety Connect, including emergency calling functions and other Connected Services, to be inoperable.
Remedy:
Owners of the vehicles covered by this Limited Service Campaign will receive a notification letter via first class mail in early May, 2022. In the notification, there will be instructions for the owner on how to activate the DCM. If the owner is unable to activate the DCM, any authorized Toyota dealer will activate the DCM, FREE OF CHARGE during the limited service campaign period.
This Limited Service Campaign will be available until April 30, 2023, and is only available at an authorized Toyota dealer
Covered Vehicles:
There are approximately 1470 vehicles covered by this Limited Service Campaign. Approximately 60 vehicles involved in this Limited Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in Early May 2022. A sample of the owner notification letter has been included for your reference.
Salvage Title Vehicles:
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the LSC dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Frequently Asked Questions
What is the condition?
The subject vehicles are equipped with a DCM (Data Communication Module), a device that provides cellular communication with Toyota Connected Services. The DCM activation was not completed during vehicle delivery. An inactivated DCM will result in Safety Connect, including emergency calling functions and other Connected Services, to be inoperable.
What is Toyota going to do?
Toyota sent instructions in a letter to owners on how to complete the DCM (Data Communication Module) activation. If you are not comfortable activating the DCM, any authorized Toyota dealer will perform the activation FREE OF CHARGE to you during the limited service campaign period.
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until April 30, 2023.
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 1470 vehicles covered by this Limited Service Campaign
How long will the repair take?
The repair takes approximately 10 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Condition:
The subject vehicles are equipped with a DCM (Data Communication Module), a device that provides cellular communication with Toyota Connected Services. The DCM activation was not completed during vehicle delivery. An inactivated DCM will result in Safety Connect, including emergency calling functions and other Connected Services, to be inoperable.
Remedy:
Owners of the vehicles covered by this Limited Service Campaign will receive a notification letter via first class mail in early May, 2022. In the notification, there will be instructions for the owner on how to activate the DCM. If the owner is unable to activate the DCM, any authorized Toyota dealer will activate the DCM, FREE OF CHARGE during the limited service campaign period.
This Limited Service Campaign will be available until April 30, 2023, and is only available at an authorized Toyota dealer
Covered Vehicles:
There are approximately 1470 vehicles covered by this Limited Service Campaign. Approximately 60 vehicles involved in this Limited Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners in Early May 2022. A sample of the owner notification letter has been included for your reference.
Salvage Title Vehicles:
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the LSC dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Frequently Asked Questions
What is the condition?
The subject vehicles are equipped with a DCM (Data Communication Module), a device that provides cellular communication with Toyota Connected Services. The DCM activation was not completed during vehicle delivery. An inactivated DCM will result in Safety Connect, including emergency calling functions and other Connected Services, to be inoperable.
What is Toyota going to do?
Toyota sent instructions in a letter to owners on how to complete the DCM (Data Communication Module) activation. If you are not comfortable activating the DCM, any authorized Toyota dealer will perform the activation FREE OF CHARGE to you during the limited service campaign period.
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until April 30, 2023.
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 1470 vehicles covered by this Limited Service Campaign
How long will the repair take?
The repair takes approximately 10 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.