MG
Moderator
Please see Recall 21TA08
2022 Model Year Sienna Vehicles Second-Row Outboard Seat Belts Could Tear in a Crash
You can check the status of any Recall on your Toyota here.
On November 17, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022 model year Sienna vehicles.
Condition:
The subject vehicles are 8-passenger Sienna's that were equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes.
Remedy:
Any authorized Toyota dealer will replace the second-row outboard seatbelt assemblies with ones that have been manufactured correctly FREE OF CHARGE.
Covered Vehicles:
There are approximately 2,300 vehicles covered by this Safety Recall. 11 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will notify owners in January 2022.
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1- 888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
Frequently Asked Questions
What is the condition?
The subject vehicles are 8-passenger Siennas that were equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes.
Are there any symptoms/warnings of the condition?
No. There are no symptoms/warnings of the condition.
What is Toyota going to do?
In January 2022, Toyota will notify owners to request that they make an appointment with their authorized Toyota dealer to have the second-row outboard seatbelt assemblies replaced with ones that have been manufactured correctly FREE OF CHARGE.
Can I do something to avoid the occurrence of the condition?
Yes. Until the remedy is performed, Toyota recommends that no one sit in an outboard second-row seat when the vehicle is in motion.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 2,300 vehicles covered by this Safety Recall.
How long will the repair take?
The repair should take approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period.
Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed?
The remedy can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota approved parts and/or accessories may make is difficult or impossible for a dealer to install the remedy parts for this Safety Recall.
Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility?
Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility.
• The Braun Corporation (BraunAbility)
• Vantage Mobility International (VMI)
What if my vehicle is converted by a non-authorized mobility conversion?
Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance.
Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, you may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts and covers 1.1 hours of dealership labor expenses. You are responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non Toyota-approved modifications.
Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
2022 Model Year Sienna Vehicles Second-Row Outboard Seat Belts Could Tear in a Crash
You can check the status of any Recall on your Toyota here.
On November 17, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022 model year Sienna vehicles.
Condition:
The subject vehicles are 8-passenger Sienna's that were equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes.
Remedy:
Any authorized Toyota dealer will replace the second-row outboard seatbelt assemblies with ones that have been manufactured correctly FREE OF CHARGE.
Covered Vehicles:
There are approximately 2,300 vehicles covered by this Safety Recall. 11 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will notify owners in January 2022.
Head Unit Notifications:
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1- 888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles:
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
Frequently Asked Questions
What is the condition?
The subject vehicles are 8-passenger Siennas that were equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes.
Are there any symptoms/warnings of the condition?
No. There are no symptoms/warnings of the condition.
What is Toyota going to do?
In January 2022, Toyota will notify owners to request that they make an appointment with their authorized Toyota dealer to have the second-row outboard seatbelt assemblies replaced with ones that have been manufactured correctly FREE OF CHARGE.
Can I do something to avoid the occurrence of the condition?
Yes. Until the remedy is performed, Toyota recommends that no one sit in an outboard second-row seat when the vehicle is in motion.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 2,300 vehicles covered by this Safety Recall.
How long will the repair take?
The repair should take approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period.
Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed?
The remedy can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota approved parts and/or accessories may make is difficult or impossible for a dealer to install the remedy parts for this Safety Recall.
Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility?
Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility.
• The Braun Corporation (BraunAbility)
• Vantage Mobility International (VMI)
What if my vehicle is converted by a non-authorized mobility conversion?
Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance.
Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, you may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts and covers 1.1 hours of dealership labor expenses. You are responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non Toyota-approved modifications.
Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.