MG
Moderator
Please see Recall 22TA06 (Link Needed)
On June 23rd, 2022 Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2023 model year bZ4X vehicles.
Condition:
After low-mileage use, all of the hub bolts on a wheel on the subject vehicles can loosen to the point where the wheel can detach from the vehicle. If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash. No one should drive these vehicles until the remedy is performed.
Remedy:
Toyota is currently investigating the cause of this issue. No remedy is available at this time. Until the remedy is available, no one should drive these vehicles until the remedy is performed.
Until the remedy is available, any authorized Toyota dealer will pick up a vehicle and provide a loaner vehicle FREE OF CHARGE to the owner.
Dealer Procedures for DO NOT DRIVE:
Toyota requires your assistance to support customers during this time. If you have retailed a bZ4X and have the owner’s contact information, please contact them as soon as possible about this issue proactively. Please assist them in arranging vehicle pick up from their location to your dealership and provide them a loaner vehicle. Please use the attached FAQ for talking points with vehicle owners and refer to the Vehicle Pickup and Loaner Reimbursement Procedures section below for further details.
As a reminder, the bZ4X should be transported using a wheel-lift type truck or flat-bed truck. Refer to the bZ4X Owner’s Manual (beginning on page 507) for more details on towing this vehicle. When arranging pick up, please instruct the towing company to apply the recommended torque from the repair manual to each hub bolt before securing the vehicle with wheel straps.
While the vehicle is at your dealership, do not drive the vehicle on public roads and minimize vehicle movement. Please retain the vehicle as outlined in the applicable warranty guidelines and reference T-SB-0036-22 and T-SB-0044-22 for long term storage guidelines. If the vehicle must be moved, torque the hub bolts to the recommended specification in the repair manual before and after moving the vehicle.
If you receive any additional requests or extenuating circumstances from owners, please have them contact the Toyota Brand Engagement Center for further support. Refer to the Customer Contacts section below and select the prompt for bZ4X.
Covered Vehicles:
There are approximately 260 vehicles covered by this Safety Recall. There were no bZ4X vehicles covered by this Safety Recall distributed to Puerto Rico.
Owner Notification:
In addition to your dealer outreach, Toyota will notify customers about this issue through a number of communication channels, including email, phone calls, first-class mail and through Toyota’s mobile app. The notifications will begin on June 23, 2022.
Frequently Asked Questions
What is the condition?
After low-mileage use, all of the hub bolts on a wheel on the subject vehicles can loosen to the point where the wheel can detach from the vehicle. If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash. No one should drive these vehicles until the remedy is performed.
What is the cause of this issue?
The cause of the issue and the driving patterns under which this issue could occur are still under investigation.
Are there any symptoms or warnings if the condition is present?
We ask that no one drive this vehicle until the remedy is performed. If you disregard this and drive the vehicle, you may notice an abnormal steering feel or vibration, or an abnormal noise. If you notice any of these symptoms while driving the vehicle, please immediately pull your vehicle to the side of the road when it is safe to do so and contact your dealer for vehicle pickup.
Can I keep driving my vehicle while Toyota prepares the remedy?
No one should drive these vehicles until the remedy can be performed. We understand that this is an inconvenience, but your safety is a top priority.
What is Toyota going to do?
Toyota is currently investigating the cause of this issue. No remedy is available at this time. Until the remedy is available, no one should drive these vehicles until the remedy is performed.
How will Toyota pick up my vehicle?
Toyota will offer complimentary transportation to bring the vehicle from your location to any authorized Toyota dealer.
Where will my vehicle be stored while the remedy is being prepare?
Your authorized Toyota dealer can store your vehicle for you, or if you prefer, you may keep your vehicle at your home. Please ask your dealer about these options. If you keep the vehicle at your home, please remember that you are responsible to ensure that no one drives the vehicle until the remedy is performed.
How will Toyota notify owners about this issue?
Toyota will notify owners about this issue through a number of communication channels, including email, phone calls, first-class mail and through Toyota’s mobile app. The notifications will begin on June 23, 2022.
When will the remedy become available? How long will Toyota keep my vehicle?
Toyota is currently investigating the cause of this issue. Owners will be notified when the remedy becomes available. At this time, we do not know when the remedy can be available. We apologize for any inconvenience caused by this situation.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 260 vehicles covered by this Safety Recall.
I heard on the news that Toyota was telling owners of bZ4X to stop driving their vehicles? Is my vehicle involved? Do I need to stop driving my vehicle?
Please visit www.Toyota.com/recall to confirm if your vehicle is affected. You will need your 17 digit VIN or your license plate number. If your vehicle is included in Safety Recall 22TA06 (Interim 22TB06), Toyota is instructing customers to stop driving their vehicles until the remedy is performed. As of today, the remedy is not available. Toyota is offering vehicle pickup and a loaner vehicle FREE OF CHARGE until the remedy is performed.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
On June 23rd, 2022 Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2023 model year bZ4X vehicles.
Condition:
After low-mileage use, all of the hub bolts on a wheel on the subject vehicles can loosen to the point where the wheel can detach from the vehicle. If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash. No one should drive these vehicles until the remedy is performed.
Remedy:
Toyota is currently investigating the cause of this issue. No remedy is available at this time. Until the remedy is available, no one should drive these vehicles until the remedy is performed.
Until the remedy is available, any authorized Toyota dealer will pick up a vehicle and provide a loaner vehicle FREE OF CHARGE to the owner.
Dealer Procedures for DO NOT DRIVE:
Toyota requires your assistance to support customers during this time. If you have retailed a bZ4X and have the owner’s contact information, please contact them as soon as possible about this issue proactively. Please assist them in arranging vehicle pick up from their location to your dealership and provide them a loaner vehicle. Please use the attached FAQ for talking points with vehicle owners and refer to the Vehicle Pickup and Loaner Reimbursement Procedures section below for further details.
As a reminder, the bZ4X should be transported using a wheel-lift type truck or flat-bed truck. Refer to the bZ4X Owner’s Manual (beginning on page 507) for more details on towing this vehicle. When arranging pick up, please instruct the towing company to apply the recommended torque from the repair manual to each hub bolt before securing the vehicle with wheel straps.
While the vehicle is at your dealership, do not drive the vehicle on public roads and minimize vehicle movement. Please retain the vehicle as outlined in the applicable warranty guidelines and reference T-SB-0036-22 and T-SB-0044-22 for long term storage guidelines. If the vehicle must be moved, torque the hub bolts to the recommended specification in the repair manual before and after moving the vehicle.
If you receive any additional requests or extenuating circumstances from owners, please have them contact the Toyota Brand Engagement Center for further support. Refer to the Customer Contacts section below and select the prompt for bZ4X.
Covered Vehicles:
There are approximately 260 vehicles covered by this Safety Recall. There were no bZ4X vehicles covered by this Safety Recall distributed to Puerto Rico.
Owner Notification:
In addition to your dealer outreach, Toyota will notify customers about this issue through a number of communication channels, including email, phone calls, first-class mail and through Toyota’s mobile app. The notifications will begin on June 23, 2022.
Frequently Asked Questions
What is the condition?
After low-mileage use, all of the hub bolts on a wheel on the subject vehicles can loosen to the point where the wheel can detach from the vehicle. If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash. No one should drive these vehicles until the remedy is performed.
What is the cause of this issue?
The cause of the issue and the driving patterns under which this issue could occur are still under investigation.
Are there any symptoms or warnings if the condition is present?
We ask that no one drive this vehicle until the remedy is performed. If you disregard this and drive the vehicle, you may notice an abnormal steering feel or vibration, or an abnormal noise. If you notice any of these symptoms while driving the vehicle, please immediately pull your vehicle to the side of the road when it is safe to do so and contact your dealer for vehicle pickup.
Can I keep driving my vehicle while Toyota prepares the remedy?
No one should drive these vehicles until the remedy can be performed. We understand that this is an inconvenience, but your safety is a top priority.
What is Toyota going to do?
Toyota is currently investigating the cause of this issue. No remedy is available at this time. Until the remedy is available, no one should drive these vehicles until the remedy is performed.
How will Toyota pick up my vehicle?
Toyota will offer complimentary transportation to bring the vehicle from your location to any authorized Toyota dealer.
Where will my vehicle be stored while the remedy is being prepare?
Your authorized Toyota dealer can store your vehicle for you, or if you prefer, you may keep your vehicle at your home. Please ask your dealer about these options. If you keep the vehicle at your home, please remember that you are responsible to ensure that no one drives the vehicle until the remedy is performed.
How will Toyota notify owners about this issue?
Toyota will notify owners about this issue through a number of communication channels, including email, phone calls, first-class mail and through Toyota’s mobile app. The notifications will begin on June 23, 2022.
When will the remedy become available? How long will Toyota keep my vehicle?
Toyota is currently investigating the cause of this issue. Owners will be notified when the remedy becomes available. At this time, we do not know when the remedy can be available. We apologize for any inconvenience caused by this situation.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 260 vehicles covered by this Safety Recall.
I heard on the news that Toyota was telling owners of bZ4X to stop driving their vehicles? Is my vehicle involved? Do I need to stop driving my vehicle?
Please visit www.Toyota.com/recall to confirm if your vehicle is affected. You will need your 17 digit VIN or your license plate number. If your vehicle is included in Safety Recall 22TA06 (Interim 22TB06), Toyota is instructing customers to stop driving their vehicles until the remedy is performed. As of today, the remedy is not available. Toyota is offering vehicle pickup and a loaner vehicle FREE OF CHARGE until the remedy is performed.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
