MG

Moderator
Please use the NHTSA (National Highway Traffic Safety Administration) Website to submit a Safety Problem on a Toyota Vehicle.

Have you experienced a vehicle, tire, car seat, or equipment safety problem that could be a safety defect?
If so, you can file a complaint that we will carefully review — like we do with every safety problem submitted to NHTSA.

What is a safety-related defect?
Generally, a safety defect is a problem that poses a risk to motor vehicle safety, and may exist in a group of vehicles or equipment of the same design and/or manufacturer. An example of a safety-related defect is a steering component that breaks, causing a driver to lose control. However, an air conditioner that does not work properly isn't considered a safety-related defect, because it does not pose a risk to motor vehicle safety.

Why is it important to file a complaint?
Complaints like yours help us investigate possible defects, which could lead to a safety recall. By reporting your problem, you're helping to keep vehicles — and ultimately our roads — safe.

To submit your complaint online, select your problem and fill out the complaint form. If you don't have an email address, or you're unable to fill out the online form, call our Vehicle Safety Hotline. We have trained, knowledgeable staff who can answer questions and assist you in filing your complaint.

Vehicle Safety Hotline1-888-327-4236, Monday-Friday 8am-8pm ET
Hearing Impaired (TTY): 1-800-424-9153
 
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