MG
Moderator
2013 – 2019 4Runner
2013 – 2017 Land Cruiser
2016 – 2017 Mirai
2013 – 2017 Prius
2013 – 2017 Prius V
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Safety Connect System – Vehicle Location Inaccurate.
Background:
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system’s features is activated.
Note:
Toyota has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Toyota recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC K0P. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19TE12).
Customer Notification:
Because this condition will only impact customers who have an active Safety Connect subscription, customers will be notified of this CSP during the reactivation process for Safety Connect and will be provided instructions on how to have the DCM software updated at their local authorized dealer. A copy of the communication that is provided to customers at subscription activation is included for your reference. The DCM software update must be performed in order for certain features of Safety Connect to work as designed.
Customer Support Program Details
This Customer Support Program provides coverage as it applies to incorrectly calculated GPS coordinates due to the Data Communication Module being programmed incorrectly.
• This coverage will be offered until December 1, 2022 regardless of mileage.
This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered.
This Customer Support Program applies to customers who are activating a Safety Connect subscription. If a customer does not have a Safety Connect subscription, this condition does not affect any functions of the customer’s vehicle
Covered Vehicles:
There are approximately 196,750 vehicles covered by this Customer Support Program. There were no vehicles distributed to Puerto Rico affected by this Customer Support Program.
Frequently Asked Questions
What is the condition?
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system’s features is activated.
What is the Safety Connect system?
Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide Automatic Collision Notification, Emergency Assistance, Enhanced Roadside Assistance, and Stolen Vehicle Locator services to subscribers.
I’m not sure if I have a Safety Connect subscription; how can I tell if the system is active on my vehicle?
Safety Connect service is available by subscription on select, telematics hardware-equipped vehicles. Owners can contact any Toyota dealership or the Toyota Customer Experience Center to see if their vehicle has an active subscription.
Are there any warnings that this condition exists?
No. There are no warnings that this condition exists.
Why are some vehicles involved in this Customer Support Program and others involved in Limited Service Campaign “K0P”? What is the difference?
Toyota has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Toyota recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC K0P. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19TE12).
My Safety Connect subscription is not active. Do I need to have this repair completed?
This Customer Support Program applies to customers who are activating a Safety Connect subscription. If a customer is not activating a Safety Connect subscription, it is not necessary to have the repair completed.
What is Toyota going to do?
Because this condition will only impact customers who are reactivating their vehicles’ Safety Connect subscription, customers will be notified of this CSP during the reactivation process and will be provided instructions on how to have the DCM software updated at their local authorized dealer. A copy of the communication that is provided to customers at subscription activation is included for your reference. The DCM software update must be performed in order for certain features of Safety Connect to work as designed.
What should I do to have the software update performed?
If you are activating a Safety Connect subscription, please make an appointment with your local authorized Toyota dealer to have the software update performed FREE OF CHARGE. If you are not activating a Safety Connect subscription, there is no action necessary at this time.
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 196,750 vehicles covered by this Customer Support Program
2013 – 2019 4Runner
2013 – 2017 Land Cruiser
2016 – 2017 Mirai
2013 – 2017 Prius
2013 – 2017 Prius V
Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in the U.S.?
Yes, the following Lexus vehicles are also covered by Customer Support Program 19LE05. Certain 2011–2017 model year CT200H, certain 2013–2017 model year ES300H, certain 2010– 2017 model year ES350, certain 2016–2017 model year GS-F, certain 2016–2017 model year GS200T, certain 2011-2017 model year GS350, certain 2013-2017 model year GS450H, certain 2010-2018 model year GX460, certain 2013-2014 model year IS-F, certain 2016-2017 model year IS200T, certain 2010-2015 model year IS250, certain 2013-2015 model year IS250C, certain 2016-2017 model year IS300, certain 2013-2017 model year IS350, certain 2013-2015 model year IS350C, certain 2013-2017 model year LS460, certain 2013-2016 model year LS600H, certain 2010-2017 model year LX570, certain 2015-2017 model year NX200T, certain 2015-2017 model year NX300H, certain 2015-2017 model year RC-F, certain 2016-2017 model year RC200T, certain 2016-2017 model year RC300, certain 2015-2017 model year RC350, certain 2010-2017 model year RX350 and certain 2010-2017 model year RX450H.
How long will the repair take?
The repair takes approximately two and a half to three hours depending on the model. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
2013 – 2017 Land Cruiser
2016 – 2017 Mirai
2013 – 2017 Prius
2013 – 2017 Prius V
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Safety Connect System – Vehicle Location Inaccurate.
Background:
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system’s features is activated.
Note:
Toyota has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Toyota recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC K0P. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19TE12).
Customer Notification:
Because this condition will only impact customers who have an active Safety Connect subscription, customers will be notified of this CSP during the reactivation process for Safety Connect and will be provided instructions on how to have the DCM software updated at their local authorized dealer. A copy of the communication that is provided to customers at subscription activation is included for your reference. The DCM software update must be performed in order for certain features of Safety Connect to work as designed.
Customer Support Program Details
This Customer Support Program provides coverage as it applies to incorrectly calculated GPS coordinates due to the Data Communication Module being programmed incorrectly.
• This coverage will be offered until December 1, 2022 regardless of mileage.
This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered.
This Customer Support Program applies to customers who are activating a Safety Connect subscription. If a customer does not have a Safety Connect subscription, this condition does not affect any functions of the customer’s vehicle
Covered Vehicles:
There are approximately 196,750 vehicles covered by this Customer Support Program. There were no vehicles distributed to Puerto Rico affected by this Customer Support Program.
Frequently Asked Questions
What is the condition?
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system’s features is activated.
What is the Safety Connect system?
Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide Automatic Collision Notification, Emergency Assistance, Enhanced Roadside Assistance, and Stolen Vehicle Locator services to subscribers.
I’m not sure if I have a Safety Connect subscription; how can I tell if the system is active on my vehicle?
Safety Connect service is available by subscription on select, telematics hardware-equipped vehicles. Owners can contact any Toyota dealership or the Toyota Customer Experience Center to see if their vehicle has an active subscription.
Are there any warnings that this condition exists?
No. There are no warnings that this condition exists.
Why are some vehicles involved in this Customer Support Program and others involved in Limited Service Campaign “K0P”? What is the difference?
Toyota has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Toyota recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC K0P. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19TE12).
My Safety Connect subscription is not active. Do I need to have this repair completed?
This Customer Support Program applies to customers who are activating a Safety Connect subscription. If a customer is not activating a Safety Connect subscription, it is not necessary to have the repair completed.
What is Toyota going to do?
Because this condition will only impact customers who are reactivating their vehicles’ Safety Connect subscription, customers will be notified of this CSP during the reactivation process and will be provided instructions on how to have the DCM software updated at their local authorized dealer. A copy of the communication that is provided to customers at subscription activation is included for your reference. The DCM software update must be performed in order for certain features of Safety Connect to work as designed.
What should I do to have the software update performed?
If you are activating a Safety Connect subscription, please make an appointment with your local authorized Toyota dealer to have the software update performed FREE OF CHARGE. If you are not activating a Safety Connect subscription, there is no action necessary at this time.
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 196,750 vehicles covered by this Customer Support Program
2013 – 2019 4Runner
2013 – 2017 Land Cruiser
2016 – 2017 Mirai
2013 – 2017 Prius
2013 – 2017 Prius V
Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in the U.S.?
Yes, the following Lexus vehicles are also covered by Customer Support Program 19LE05. Certain 2011–2017 model year CT200H, certain 2013–2017 model year ES300H, certain 2010– 2017 model year ES350, certain 2016–2017 model year GS-F, certain 2016–2017 model year GS200T, certain 2011-2017 model year GS350, certain 2013-2017 model year GS450H, certain 2010-2018 model year GX460, certain 2013-2014 model year IS-F, certain 2016-2017 model year IS200T, certain 2010-2015 model year IS250, certain 2013-2015 model year IS250C, certain 2016-2017 model year IS300, certain 2013-2017 model year IS350, certain 2013-2015 model year IS350C, certain 2013-2017 model year LS460, certain 2013-2016 model year LS600H, certain 2010-2017 model year LX570, certain 2015-2017 model year NX200T, certain 2015-2017 model year NX300H, certain 2015-2017 model year RC-F, certain 2016-2017 model year RC200T, certain 2016-2017 model year RC300, certain 2015-2017 model year RC350, certain 2010-2017 model year RX350 and certain 2010-2017 model year RX450H.
How long will the repair take?
The repair takes approximately two and a half to three hours depending on the model. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.