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Toyota Dash Problem Melting Cracking Warranty Extension LSC ZE6

Discussion in 'Warranty Extensions' started by OishiiJPN, Jan 18, 2015.

  1. OishiiJPN

    OishiiJPN Moderator Staff Member

    Subject: Limited Service Campaign (LSC) ZE6
    Certain 2003-2005 4Runner
    Certain 2005-2010 Avalon
    Certain 2007-2011 Camry & Camry Hybrid
    Certain 2004-2010 Sienna
    Certain 2004-2008 Solara
    Extension of Warranty Coverage for cracked and/or sticky/melting Dashboards (Instrument
    Panels) as a result of heat or humidity

    In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty
    Enhancement Program. This program extends the warranty coverage for repairs related to cracked and/or
    sticky/melting Dashboards (Instrument Panels) as a result of heat or humidity.

    This Warranty Enhancement Program will be launched in two phases due to current parts production
    capacity. Initially, Toyota will inform owners that they may seek reimbursement consideration for
    previous repairs for this condition. Once sufficient parts are available, Toyota will send a second
    owner notification letter informing owners that replacement will be made if they have a cracked and/or
    sticky/melting Dashboard as a result of heat or humidity.

    The Primary Coverage offers warranty enhancement described herein for all owners of covered
    vehicles until May 31, 2017, regardless of mileage or date of first use of the vehicle.

    Secondary Coverage supplements the Primary Coverage for some owners by offering the warranty
    enhancement described herein for 10 years from the date of the first use of the vehicle, regardless
    of mileage.
    For instance, if you own a 2009 Camry that was first used on January 1, 2010, you are
    entitled to the warranty enhancement through January 1, 2020.

    Owner Notification Mailing Date :
    The first owner notification letter will be sent in early December, 2014.

    Michael Wood likes this.
  2. Mark Lewis

    Mark Lewis New Member

    I received my in December 2014 and have been waiting patiently for my second letter telling me that the parts are available so my dash can be replaced. Replacement was estimated to be May 2015. It is now July 2015, but no word. When are the second letter going out? When are the parts going to be available to local dealers? And, when is my dash going to be replaced?
  3. OishiiJPN

    OishiiJPN Moderator Staff Member

    The parts are available now and Dealers have been receiving shipments for ones that where ordered. Have you talked to your Dealer about this? o_O
  4. andynewman

    andynewman New Member

    I had the same issue and my dash was on order for about a month. I just got it replaced this past week. It looks great!! :)

  5. P Henderson

    P Henderson New Member

    So all I have to do is contact my dealer and they will replace it? Because I never received my second letter either.
  6. OishiiJPN

    OishiiJPN Moderator Staff Member

    Yes. :D Simply visit your local Dealer and have them inspect your dash. If your vehicle qualifies for this extended warranty, they will replace it. (the dash may not be in stock and have to be ordered so please ask them about it)
  7. Kenwood

    Kenwood New Member

    I have been awaiting a new dash for months. In Feb, Lakeside Toyota in New Orleans told me they expected to have the parts in May and would contact me. It is now July and I contacted them. I made an appt. for the "exam" to see if my cracks qualify, but learned today that they would not have parts for Sienna for some time -- maybe October ??? and would contact me when they could do the "exam". I'm not hopeful. Meanwhile my dash is melting and cracking at what seems like a faster rate than ever in our humid summer heat. Should I contact other dealers to see if they have the part?
  8. OishiiJPN

    OishiiJPN Moderator Staff Member

    You can but the main issue I see is that you should get it documented (in writing a repair order) that the Dealer inspected the dash and has the part on order. Do not settle for any verbal commitment, get it in writing on a repair order.

    I say this because parts are sent out based on when the part was ordered. First part ordered is the first part shipped to fill the demand. If your dash is not on order it may be a long time before you get one.
  9. a1965lisam

    a1965lisam New Member

    I received the first letter pictured above. Called my dealer last week, to check and they said that my vehicle (2006 solara) was not in the recall. very frustrated - will try making an appointment It shouldn't be this difficult!
  10. Lewis

    Lewis Moderator Staff Member

    Not every Dealer is top notch and up to date with all the information they need to know. It sounds like you are better informed about this that they are. :cool:

    I agree. Keep at it and all should go well.
  11. Ron

    Ron New Member

    While I was on hold with Toyota and waiting for them to look up my case number I ran across this forum. They confirmed that I did not need the 'second letter'. My dealership said that I did. Toyota called the dealership and set them straight. They confirmed I was on the list for a replacement. Now I learned that the replacement dash is not going to manufactured for the 4Runner (mine is a 2005) until "the fall". Wanting to confirm that information, I called another dealership. They said I would be lucky if it is by the end of this year or the first of 2016! Meanwhile, my dash continues to crack and pieces are starting to fall off. Any advise or help?
  12. Lewis

    Lewis Moderator Staff Member

    The only advise I would give is to stay tuned to forums like this and in contact with your Dealer to see when the 4Runner dash's will be available. Please remember that there are quiet a few models under this warranty extension and just like yours, the Sienna dash isn't being made yet either.

    Have patience and stay on top of your Dealer. When they do become available, have them write a repair order and order the dash. No repair order or a document stating that the dash was ordered means that it never happened.
  13. JEM

    JEM New Member

    How do I know the limits of the dash replacement? Mine is cracking on the top and all around the glove box, radio control, AC vents, steering column. Does the warranty replacement cover all of this???
  14. OishiiJPN

    OishiiJPN Moderator Staff Member

    Does the warranty replacement cover all of this??? Yes it does. Please visit your Toyota Dealer and have them order you a new dash if it qualifies.
  15. OishiiJPN

    OishiiJPN Moderator Staff Member

    FYI--The latest news is that customer demand for dashboards remains high and Dealer orders are outpacing the production capacity at TMMK where these dashboards are made. It looks like there was a problem with one of the two machines used to make the Camry Dashboards and it is offline for maintenance. Full capacity at TMMK for these looks like November.
  16. Tony Setiawan

    Tony Setiawan New Member

    I already visit the biggest toyota dealer in Abu Dhabi ( Al-Futtaim Motors - Mussafah Branch) and I ask them about this warranty , one of service advisor said that they will not cover for this warranty. And also they said my car was not register on their system. I told them it is toyota . Why such as this big dealer doesn't cover this warranty..?? the silly answer is even the car coming from this dealer directly they will not cover this warranty... So please toyota Oishii San...give me suggestion on my problem...
  17. OishiiJPN

    OishiiJPN Moderator Staff Member

    As far as I know, this warranty extension is only available in the U.S.
  18. Tony Setiawan

    Tony Setiawan New Member

    But my car also american specs , so how about it...??
  19. OishiiJPN

    OishiiJPN Moderator Staff Member

    this warranty extension is only available in the U.S.
    Maybe if you brought the car to the U.S., then they might cover it. IDK, you can always call and ask them.
  20. rdspeed11

    rdspeed11 New Member

    My 2005 Sienna dash is sticky and cracked. I haven't received my second letter to have the dash replaced. My question is, "Can I call the dealer about replacing the dash if it qualifies without the second notification letter?"

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