MG

Moderator
Please see T-SB-0008-20

Applicability:
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Introduction:
Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a “leak” should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a “seep” should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address the condition.

Note:
This bulletin applies to ALL powertrain fluids excluding fuel and coolant

APPLICABLE WARRANTY:
• Warranty coverage is based on the failed component. Please refer to the Warranty Policy and Procedures Manual and the Powertrain Parts List for specific coverage. • Warranty application is limited to occurrence of the specified condition described in this bulletin.
These conditions are usually covered under your 5year/60,000 miles powertrain warranty or a CSP, LCS, SSC.

Warranty Claim Submission: Warranty Policy 4.21:
• ANY leak repair to be performed under warranty requires photo documentation of the active leak
• This Documentation showing the cause of defect MUST be created prior to the start of the repair and attached to the warranty claim.
• Photos MUST be clear and provide perspective image(s) that identify the affected component(s) and close up image(s) that illustrate the defect or condition.
• For additional information regarding application and eligibility please reference Warranty Policy 4.21

Repair Information:
Leak Definition

A leak is verified by the identification of pooling fluid with the formation of droplets and dripping. Below are examples determined to be a leak.
Below are examples determined to be a leak.:

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Seep Definition
A seep is defined as a thin accumulation, film, or coating of oil on the exterior of a component. The area often has a darker or damp appearance compared to the rest of the part and may attract dust or dirt over time.

Note:
Seepage is a normal condition seen at mechanical joints that does not require repair but should be noted on the repair order for future reference.
Below are examples determined to be seepage.

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Repair Procedure:
If a repair is needed, reference the information below to ensure an adequate repair:

1. AFTER disassembly, clean, inspect and prepare each sealing surface BEFORE reassembly:

A. For Joints Sealed with Gaskets/ O-Rings/ Seals:
(1) Clean: Remove ANY gasket material stuck to each sealing surface.
(2) Inspect: Check the sealing area for ANY surface imperfections (pitting, grooves, gaps, etc.) and replace part if necessary.
(3) Prepare: Remove ALL oil residue and wipe each surface with the appropriate cleaner and allow to dry.
(4) Install a NEW gasket and reassemble components per the applicable repair manual.

B. For Seal Packing/ Form in place Gasket (FIPG) Sealed Joints:
(1) Clean: Remove ALL sealant from each surface
(2) Inspect: Check the sealing area for ANY surface imperfections (pitting, grooves, gaps, etc. replace part if necessary)
(3) Prepare: Remove ALL oil residue and wipe each surface with the appropriate cleaner and an oil-free cloth. Allow to dry BEFORE applying new seal packing.
(4) Apply new seal packing to appropriate areas and reassemble components per the repair manual within 3 minutes of applying seal packing.
(5) Allow at least 2 hours AFTER installation BEFORE adding oil.

2. Confirm the repair is complete, test drive vehicle and make sure that there are no leaks from the repaired area.
 

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Lewis

Moderator
Staff member
Back when I was in school, they said that we couldn't upsell warranty work like this. The instructor talked about a "foot fault". We could only mention a repair under warranty if the problem would leave the customer stranded (i.e. the problem would leave them walking on feet). I still see techs in the shop recommending warranty work and getting paid. War never changes.
 

OishiiJPN

Moderator
Staff member
Back when I was in school
You are not old enough to be saying that. ;)
I still see techs in the shop recommending warranty work and getting paid
How else are they going to be earning a living? Just by recalls alone? 5K/10K svc's? I'm not saying it's right but having chewed that same dirt, I can at least know where they are coming from.
 
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