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Moderator
Please see Recall 20TA11
Check here to see if this Recall applies to your Toyota vehicle
2019-2020 Toyota Rav4
2020 Toyota Rav4 Hybrid
Potential Loss of Power Steering Assist
On June 24, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2019 - 2020 model year Rav4 and 2020 model year Rav4 HV vehicles.
Condition:
A screw attaching the cover to the electric power steering gear may not have been installed or properly tightened. A loose or missing screw could allow water to enter and, over time, damage the steering gear, causing a loss of power steering assist. This can result in increased steering effort at low vehicle speeds and increases the risk of a crash.
Remedy:
Toyota dealers will replace the Steering Gear Assembly with a new one FREE OF CHARGE.
Covered Vehicles:
There are approximately 50 vehicles covered by this Safety Recall. Vehicles covered by this Safety Recall were not distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners by late-August 2020.
Frequently Asked Questions
What is the condition?
A screw attaching the cover to the electric power steering gear may not have been installed or properly tightened. A loose or missing screw could allow water to enter and, over time, damage the steering gear, causing a loss of power steering assist. This can result in increased steering effort at low vehicle speeds and increases the risk of a crash.
What is Toyota going to do?
Toyota will send an owner notification by first class mail by late-August 2020, advising owners to make an appointment with their authorized Toyota dealer to have the Steering Gear Assembly replaced FREE OF CHARGE.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 50 vehicles covered by this Safety Recall.
How long will the repair take?
The repair takes approximately 5 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Are there any warnings that this condition exists?
If the condition were to occur, the Electric Power Steering System Warning Light shown below, may illuminate in the instrument panel cluster
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Check here to see if this Recall applies to your Toyota vehicle
2019-2020 Toyota Rav4
2020 Toyota Rav4 Hybrid
Potential Loss of Power Steering Assist
On June 24, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2019 - 2020 model year Rav4 and 2020 model year Rav4 HV vehicles.
Condition:
A screw attaching the cover to the electric power steering gear may not have been installed or properly tightened. A loose or missing screw could allow water to enter and, over time, damage the steering gear, causing a loss of power steering assist. This can result in increased steering effort at low vehicle speeds and increases the risk of a crash.
Remedy:
Toyota dealers will replace the Steering Gear Assembly with a new one FREE OF CHARGE.
Covered Vehicles:
There are approximately 50 vehicles covered by this Safety Recall. Vehicles covered by this Safety Recall were not distributed to Puerto Rico.
Owner Letter Mailing Date:
Toyota will begin to notify owners by late-August 2020.
Frequently Asked Questions
What is the condition?
A screw attaching the cover to the electric power steering gear may not have been installed or properly tightened. A loose or missing screw could allow water to enter and, over time, damage the steering gear, causing a loss of power steering assist. This can result in increased steering effort at low vehicle speeds and increases the risk of a crash.
What is Toyota going to do?
Toyota will send an owner notification by first class mail by late-August 2020, advising owners to make an appointment with their authorized Toyota dealer to have the Steering Gear Assembly replaced FREE OF CHARGE.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 50 vehicles covered by this Safety Recall.
How long will the repair take?
The repair takes approximately 5 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Are there any warnings that this condition exists?
If the condition were to occur, the Electric Power Steering System Warning Light shown below, may illuminate in the instrument panel cluster
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.