2007-2015 Toyota Tundra and Sequoia Outside Door Handle Warranty Extension ZH3

OishiiJPN

OishiiJPN

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Warranty Enhancement Letter ZH3​

Subject: Warranty Enhancement Program ZH3
Warranty Extension Coverage for Outside Door Handle Sticking
2008-2015 Toyota Sequoia
2007-2015 Toyota Tundra

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for the outside door handles on certain 2008-2015 Toyota Sequoia vehicles and 2007-2015 Toyota Tundra vehicles.

Background:
Toyota has received a number of reports regarding the outside door handles on certain 2008-2015 Toyota Sequoia vehicles and 2007-2015 Toyota Tundra vehicles. In these reports, customers have indicated that one or more of the outside door handles exhibited an abnormal feeling, dragging or sticking when used.

Although the outside door handles are covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), Toyota cares about the customers ownership experience. Toyota is now extending the warranty coverage for repairs related to when one or more of the outside door handles exhibit and abnormal feeling, dragging, or sticking when used.

See Technical Service Bulletin (TSB) 0202-17 Revision 1

Warranty Enhancement Program Details
This Warranty Enhancement Program provides additional coverage for the inner component
of any of the vehicles outside door handles beyond the vehicles “New Vehicle Limited Warranty” . The specific condition covered by this program is when any of the outside door handles exhibits an abnormal feeling, dragging, or sticking when used. If the condition is verified, in any of the outside door handles. the inner component of the affected outside door handle(s) will be replaced with a new one under the terms of this warranty enhancement program.

• The Primary Coverage offers warranty enhancement until October 9, 2018, regardless of mileage.
• After the Primary Coverage ends, the Secondary Coverage is applicable for 7 years from the date of first
use regardless of mileage.

Covered Vehicles:
There are approximately 1,084,500 vehicles covered by this Warranty Enhancement Program. There are approximately 1,900 Puerto Rico Vehicles involved in this Warranty Enhancement Program.

Owner Letter Mailing Date:
Toyota will begin to notify owners in early May, 2017 and will be mailed over several months
 
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GTNator

New Member
OishiiJPN said:
i-3tQVz6Q-M.jpg


Warranty Enhancement Letter ZH3​

Subject: Warranty Enhancement Program ZH3
Warranty Extension Coverage for Outside Door Handle Sticking
2008-2015 Toyota Sequoia
2007-2015 Toyota Tundra

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for the outside door handles on certain 2008-2015 Toyota Sequoia vehicles and 2007-2015 Toyota Tundra vehicles.

Background:
Toyota has received a number of reports regarding the outside door handles on certain 2008-2015 Toyota Sequoia vehicles and 2007-2015 Toyota Tundra vehicles. In these reports, customers have indicated that one or more of the outside door handles exhibited an abnormal feeling, dragging or sticking when used.

Although the outside door handles are covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), Toyota cares about the customers ownership experience. Toyota is now extending the warranty coverage for repairs related to when one or more of the outside door handles exhibit and abnormal feeling, dragging, or sticking when used.

See Technical Service Bulletin (TSB) 0202-17

Warranty Enhancement Program Details
This Warranty Enhancement Program provides additional coverage for the inner component
of any of the vehicles outside door handles beyond the vehicles “New Vehicle Limited Warranty” . The specific condition covered by this program is when any of the outside door handles exhibits an abnormal feeling, dragging, or sticking when used. If the condition is verified, in any of the outside door handles. the inner component of the affected outside door handle(s) will be replaced with a new one under the terms of this warranty enhancement program.

• The Primary Coverage offers warranty enhancement until October 9, 2018, regardless of mileage.
• After the Primary Coverage ends, the Secondary Coverage is applicable for 7 years from the date of first
use regardless of mileage.

Covered Vehicles:
There are approximately 1,084,500 vehicles covered by this Warranty Enhancement Program. There are approximately 1,900 Puerto Rico Vehicles involved in this Warranty Enhancement Program.

Owner Letter Mailing Date:
Toyota will begin to notify owners in early May, 2017 and will be mailed over several months
Click to expand...


Hi, I have this exact problem on my 2014 Sequoia. Both rear door door handles stick and its actually quite dangerous. My wife will close the door after loading the kids and then start backing up only to find that the doors start to swing open. I took my Sequoia to the dealer today and told them that this must be a manufacturer's defect. They told me nand that the handle must have dirt inside the mechanism because I need to wash the car more often. This sounded crazy to me, its not like this is the first car I've owned in my 30 years of driving! The truck is not unusually dirty or anything, and I wash the truck about once a month but even so, a door handle should not ever stick like this.

So anyway they opened the door handle and determined that the inside mechanism was "just dirty" and the fix was to clean it and charge me $135 for one hour labor. Then I found this website and the above TSB. I called the dealer and told them but they say the root cause of the door handle sticking is because the inside mechanism got dirty and that is that. My response to them is that they need to think deeper, that maybe the REASON the inside of the door handle mechanism got dirty is because of a defect.

Also, I'm thinking if all they did is clean the inside of the door handle mechanism but NOT address the real root cause of the problem, then I'm destined to have the same issue again soon.

I'm thinking of contacting Toyota and calling BS on this dealer. What do you think? Any help would be so greatly appreciated!!
 
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