MG
Moderator
Please see Recall 20TA03
Check here to see if this Recall applies to your Toyota vehicle
2011 – 2019 Toyota Corolla
2011 – 2013 Toyota Matrix
2012 – 2018 Toyota Avalon
2013 – 2018 Toyota Avalon Hybrid
Incomplete or Nondeployment of Airbags and/or Seat Belt Pretensioners May Occur
On January 17, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2011 – 2019 model year Corolla, 2011 – 2013 model year Matrix, 2012 – 2018 model year Avalon and 2013 – 2018 Avalon Hybrid vehicles.
Condition:
The subject vehicles may be equipped with an electronic control unit (ECU) from a specific supplier that is designed to receive signals from crash sensors and deploy the airbags and seat belt pretensioners. The ECU may not have adequate protection against certain electrical noise that can occur in certain crashes, such as severe underride crashes. This can lead to incomplete or nondeployment of the airbags and/or seat belt pretensioners. Airbag and seat belt pretensioners that do not deploy as intended can increase the risk of injury in a crash.
Remedy:
Toyota now has sufficient parts to include phase 2 vehicles in remedy. Any authorized Toyota dealer will, in most cases, install a noise filter between the airbag control module and its wire harness. In some cases, Toyota dealers may inspect the ECU to determine if the noise filter is necessary before installing it. The remedy will be at no cost to vehicle owners. Refer to the table below to determine the remedy status and remedy campaign designation for vehicles involved in this Safety Recall.
Covered Vehicles:
There are approximately 2,892,900 vehicles covered by this Safety Recall (including remedy campaign designations 20TA03 and 20TA05). Approximately 50,000 of the vehicles involved were distributed to Puerto Rico
Owner Letter Mailing Date:
Toyota notified customers involved in phase 1 in mid-March 2020 informing them that the remedy is available. Toyota also mailed an interim owner letter to phase 2 customers beginning early-March 2020
Frequently Asked Questions
What is the condition?
The subject vehicles may be equipped with an electronic control unit (ECU) from a specific supplier that is designed to receive signals from crash sensors and deploy the airbags and seat belt pretensioners. The ECU may not have adequate protection against certain electrical noise that can occur in certain crashes, such as severe underride crashes. This can lead to incomplete or nondeployment of the airbags and/or seat belt pretensioners. Airbags and seat belt pretensioners that do not deploy as intended can increase the risk of injury in a crash.
Are there any warnings that this condition exists?
No, there are no warnings prior to the occurrence of this condition.
What is Toyota going to do?
Toyota now has sufficient parts to include phase 2 vehicles in remedy. Any authorized Toyota dealer will, in most cases, install a noise filter between the airbag control module and its wire harness. In some cases, Toyota dealers may inspect the ECU to determine if the noise filter is necessary before installing it. The remedy will be at no cost to vehicle owners. Refer to the table below to determine the remedy status and remedy campaign designation for vehicles involved in this Safety Recall.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 2,892,900 vehicles covered by this Safety Recall (including remedy campaign designations 20TA03 and 20TA05).
What if I previously paid for repairs related to this Safety Recall?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Check here to see if this Recall applies to your Toyota vehicle
2011 – 2019 Toyota Corolla
2011 – 2013 Toyota Matrix
2012 – 2018 Toyota Avalon
2013 – 2018 Toyota Avalon Hybrid
Incomplete or Nondeployment of Airbags and/or Seat Belt Pretensioners May Occur
On January 17, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2011 – 2019 model year Corolla, 2011 – 2013 model year Matrix, 2012 – 2018 model year Avalon and 2013 – 2018 Avalon Hybrid vehicles.
Condition:
The subject vehicles may be equipped with an electronic control unit (ECU) from a specific supplier that is designed to receive signals from crash sensors and deploy the airbags and seat belt pretensioners. The ECU may not have adequate protection against certain electrical noise that can occur in certain crashes, such as severe underride crashes. This can lead to incomplete or nondeployment of the airbags and/or seat belt pretensioners. Airbag and seat belt pretensioners that do not deploy as intended can increase the risk of injury in a crash.
Remedy:
Toyota now has sufficient parts to include phase 2 vehicles in remedy. Any authorized Toyota dealer will, in most cases, install a noise filter between the airbag control module and its wire harness. In some cases, Toyota dealers may inspect the ECU to determine if the noise filter is necessary before installing it. The remedy will be at no cost to vehicle owners. Refer to the table below to determine the remedy status and remedy campaign designation for vehicles involved in this Safety Recall.
Covered Vehicles:
There are approximately 2,892,900 vehicles covered by this Safety Recall (including remedy campaign designations 20TA03 and 20TA05). Approximately 50,000 of the vehicles involved were distributed to Puerto Rico
Owner Letter Mailing Date:
Toyota notified customers involved in phase 1 in mid-March 2020 informing them that the remedy is available. Toyota also mailed an interim owner letter to phase 2 customers beginning early-March 2020
Frequently Asked Questions
What is the condition?
The subject vehicles may be equipped with an electronic control unit (ECU) from a specific supplier that is designed to receive signals from crash sensors and deploy the airbags and seat belt pretensioners. The ECU may not have adequate protection against certain electrical noise that can occur in certain crashes, such as severe underride crashes. This can lead to incomplete or nondeployment of the airbags and/or seat belt pretensioners. Airbags and seat belt pretensioners that do not deploy as intended can increase the risk of injury in a crash.
Are there any warnings that this condition exists?
No, there are no warnings prior to the occurrence of this condition.
What is Toyota going to do?
Toyota now has sufficient parts to include phase 2 vehicles in remedy. Any authorized Toyota dealer will, in most cases, install a noise filter between the airbag control module and its wire harness. In some cases, Toyota dealers may inspect the ECU to determine if the noise filter is necessary before installing it. The remedy will be at no cost to vehicle owners. Refer to the table below to determine the remedy status and remedy campaign designation for vehicles involved in this Safety Recall.
Which and how many vehicles are covered by this Safety Recall?
There are approximately 2,892,900 vehicles covered by this Safety Recall (including remedy campaign designations 20TA03 and 20TA05).
What if I previously paid for repairs related to this Safety Recall?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.