2014-2015 Toyota Camry and Corolla Radio Touch Screen not working

[IL-MG]

I just read this thread after not being able to pair my new phone because of the bottom of my touchscreen not working. After reading the thread I just broke off one of the prongs on a plastic fork and used that to slide it down into the gap between the screen and facing for the console. I was able to use that prong to press lowers left (non exposed) part of screen to hit "Add". I read someone used a plastic tooth pick and decided to try this and it worked as well. Ridiculous that Toyota won't fix this issue they know they have but this saved me at least $800 from what I've seen on this thread.

 

[Sam w]

Im experiencing the same problem too but i found out that during the winter time, if the inside of the car is really cold you could actually use the screen..... Idk if its just my car

 

[Florida Res.]

I have a 2015 Corolla with the same problem. I tried the fingernail fix - didn't work. Then tried the eraser end of a pencil and that worked. I think it is terrible that Toyota will not fix this problem. My car is out of warranty, but I will call HQ.

 

[Shimon]

I have a 2015 Camy with navigation I can’t use it because parts of my screen doesn’t work this is sooo irritating!!!

Same here - weird things happen. Sometimes the screen doesn't respond to the touch. When I place a phone call, the radio continues playing, even though the screen shows that the call is on, and I don't hear the other side... When I change stations using the touch screen, it does change the station but on the screen it looks like it did no completely "move" to the new station as both stations look like they are "semi selected". If I change the station using the arrow knob on the steering wheel - it works fine... Sometimes the clock gets stuck and I have to turn the engine off and start again... I tried to download a new version for my "2015 Camry SE with Navigation" but it seems that there is no update for this model.
Toyota - where are you ? are we "valuable customers" or not any more after we paid for the car ?

 

[Steve Vaughan]

I can't believe Toyota has not address this, Of course I didn't even notice the issue until it was out of warranty, I've always loved Toyotas and the customer service, but if they don't do a recall or something this will be my last Toyota. Anyways I have the 2014.5 Toyota Camry, bought a new phone yesterday and had no way to pair it. So on a whim, I took a butter knife out to my car and turned the car on and went to the area where I would add a Bluetooth device. I slid the knife down in-between the touch screen and the outer casing and sort of applied pressure with the knife right under the add button about 1 inch and it activated the add button and I was able to add a new Bluetooth phone. Its not the ideal way that the touch screen should work but I was able to do what I needed. Its a shame that Toyota will not own this problem and fix it.. Ron Ronsu@aol.com

 

[Steve Vaughan]

I too tried the butter knife trick just to get the Bluetooth to recognize my daughters new phone in which she streams Waze for directions while on the road and it WORKED! WOO-HOO!!! I will buy her a Civic next time!

 

[G.Valbuena]

My mom recently bought a new iphone and it's ridiculous having to try to add her phone to use as a hands free.

Has anyone tried to file a class action lawsuit yet?

 

[Josh]

I'm having the same issue with my "newer" Toyota. I'm just trying to connect the Bluetooth with a new device. I guess we know not to trust Toyota for quality anymore. I should have bought the Subaru.

 

[Jman]

Called to Toyota HQ 800-331-4331, they still insisted to let my car get diagnosed at the dealership; that I already know I would end up paying four-digit number of dollar to get it fixed. Anyone got a good news about it? it's just so frustrating to have a piece of crap in the car and drive it around everyday.​

They did the same, had me go in and waste a half-day sitting around for it to be diagnosed. Then after all that, they say they can't help with the repair fees. Why in the hell did you send me in to get diagnosed if you didn't intend on helping with the repair. WTF Never again Toyota

 

[Beth]

Thank you all so much! I used a credit card to wedge in between(fingernail didn’t work me for) and that selected the add button so I could add my new phone to my car. Never buying a Toyota again. Thank you all!!

 

[Meh]

Update: The service consultant called me back an hr later saying that his foreman got Toyota to approve the radio. They will cover the radio ($800.00) + labor. He said,"my foreman spent 1hr trying to convince Toyota, please put a good yelp review for me"......oh please.

What a snot nosed ungrateful rude attitude. I never say this, but just as a regular old person, I wish they would have told you to kick rocks .

 

[Ashleigh]

Sound button trick . Give it a try it works on mine

It worked for me! Yay...but Toyota still needs to make this right!

 

[JulieGG]

Hey guys try this. Take your fingernail and press at the very bottom of the sound button making your nail go under the trim piece like you are going to pull it off but just press with your nail. I made a video here...

THANK YOU!!!! This works but we used a screwdriver instead of our fingernail. You saved us one thousand dollars!!

 

[Maharshi]

I’m in the same boat. I bought a used 2014 Toyota Camry SE and the touch screen doesn’t work at the bottom. Not to mention how incredibly gross the old owner was but it was a nice car on the outside.

 

[Alfonse Lazzara]

I know a little bit of electronics and decided to try to fix this issue by myself. I am glad to tell you that I could fix this and it only cost me like $20 USD in parts and shipping.

Hello guys, I had this same issue with my car, the bottom right corner stop working and sometimes it worked for a while when the weather was cold (around 34 F).

In my case the only part that needed to be replaced was the touch panel. I found it in AliExpress by the name: "6.1 inch modified 12 pins glass touch Screen panel Digitizer Lens for 2015 camry". I don't sell this item.

Before I placed the order, I opened my CD receiver and got the right part number for the touch panel and checked the ribbon location and how many pins it had. I am pretty sure the model and ribbon setup could be different for each trim and year.

I am just letting you know so if you want to fix it and know a person that know electronics, maybe you can fix it without spending too much money.

 

[Alfonse Lazzara]

I just purchased the same word on our AliExpress I have a Toyota Prius C 2015 with the same exact lower corner not responding to touch which is been aggravating and frustrating since I brought it in with in hundreds of miles of the warranty and was told it was not covered and would be over $2000 here in California. I will let everyone know how I do it as I am pretty technically savvy fingers crossed

 

[Rojo]

Recalls are only for safety related items, which the radio is not considered a safety item. Now, if enough Toyota owners have this issue and make their voice heard, Toyota may issue a warranty extension for this concern.

Yes, an extension should be made for this KNOWN problem. I have a 2014.5 Camry with 30,000 miles and the touchscreen just stopped working and it is out of warranty. How would we go about getting an extension?

 

[Joe Mill]

I have a 2014 Camry with the same issue as described above. The lower part of the touch screen is inoperable making many of the Toyota functions useless. Toyota should own this known problem and either engineer a calibration fix or offer replacements. Toyota made a business decision to use the supplier of the inferior touch screen. It is irresponsible and dishonest and harmful to their customers to disregard their responsibility and accountability.

 

[jervis]

hi everyone,

I made a video to fix / replace the unresponsive entune radio touch screen. For those of you who love D.I.Y.. Here's the link to my video and the link to purchase the touch screen replacement :

 

[Helen Polo]

Well, I got a 0 miles Toyota Corolla 2015 back in 2014 and Paid it off already of course everything is good when you get a new car but now my car is over 60K miles and of course I am having the same issue everyone else is having with the touch screen for the stereo the bottom part does not work and I am unable to add any new devices to it, GA law require hands free or you will get points on you license I have hearing issues and the first week GA adopted this law of course I got a ticket as I am not able to use this feature that makes me hear better using via Bluetooth connection previously Toyota contacted me to go for a Dealer visit to upgrade my car to the newest model, guess what??? Hell NO I am currently thinking to buy a Honda because I also currently own and Nissan and a Chevrolet which so far are doing well, but I am really disappointed that there is so many issues on different models for the Toyota and nothing has been done about it, does any body has information on a Lawsuit currently in place for this issue? Please let me know as fixing this issue alone with the Dealer ship is from 1,000 over 2,000 probably... Thanks for the info.