They won’t do acting until a class action lawsuitI own a 2010 Prius with 133k miles that our college student drives on a limited basis. We have begun to see the oil consumption problem as well. The dealership suggested an engine performance restore with BG EPR kit which has been performed twice now. This was supposed help clean the system and hopefully help with the oil consumption issue. After completing this engine performance restore process the excessive oil consumption continues. At our most recent oil change at the dealership, they switched from the original 0W20 oil to 5W20 in hopes that it would help with the oil consumption as well which it has not. I am very disappointed to read about all the vehicles with the same issue. The service advisor and service line foreman/manager said that this is a known problem by Toyota. Why Toyota does not provide a warranty remedy is beyond me, especially if they did with another make and model that had the same issue. The service foreman also told me that Toyota redesigned the piston / rings because of this very issue and the known problem with the design. The Toyota dealership made a repair recommendation... the pistons and rings need to be replaced to the tune of 4,837.85. Something needs to be done about this by Toyota!!!!!
The Rav 4 as well and they finally fixed it when the class action was started against themMaybe we should start a consumer complaint and a class action lawsuit. Toyota had this problem a couple years back with their Camry's and when the consumers started a class action lawsuit, they finally provided a warranty to cover the vehicles that were consuming too much oil.
That’s great but someone needs to start a class action otherwise nothing will be done about it.We bought our Prius V new in 2012 and it never needed the oil to be topped up between changes. That all changed at 102,000 miles. The check engine light came on and I was stunned to find no sign of oil on the dip stick. I believe I put in 3 quarts at the time just to get to the bottom of the stick. Took it to our mechanic and they told us that the codes thrown indicate a low oil condition. Here we are at 112,000 miles and adding oil every 700 miles. We're going to the dealership for the software recall (18V-684) and have asked them to diagnose the oil consumption issue. I'm prepared to receive the bad news i.e. your rings are shot and we can fix it for $4,000. Next will come my letter writing campaign starting with the CEO of Toyota North America - Jim Lentz. Should be a straightforward letter. "If you don't stand behind your vehicles, I'll never own another. Every person I know will hear about my trouble with Toyota."
Get one started for usI am having same issue with this engine. 2013 Prius 112,000 miles last oil change was 5,000 miles ago. I had put 1 quart in a week before oil change. It was gone at oil change. Mechanic looked for leaks, but nothing. Toyota needs to address and fix this issue.
I emailed Toyota and will be calling today.
Anyone who gets a positive response let me know.
I am all for a lawsuit to remedy this.
They won’t do anything about it until there is a class action against them. By that time almost all owners will be passed the 10 year or 150k extent extension limit anyways.I sure hope they issue a warranty extension on this problem soon. For Toyota to be aware that there is an issue, but to only cover it for the 60,000/60mo warranty when a 2010 vehicle has already exceeded 60 months when this TSB was issued is nonsense. This issue has caused my catalytic converter to be clogged so now that needs to be replaced as well. So frustrating. I had an appointment to take my car to the dealer tomorrow to address the oil consumption but after everything I have read tonight from other 2010 Prius owners it seems like a waste of time to even deal with Toyota on this until a warranty extension is issued.
How did that go?I have a 2012 Prius V with a little over 90,000 miles on the engine. it is now consuming 3 quarts of oil every 1500-2000 miles. For Toyota to have known this and not do anything about it is really ridiculous. I live in a state with a Toyota plant and I'm tempted to contact the facility president to see if I can get any assistance with this piston/ring issue.
Even if you get the extension it is only extended for 150k miles or 10 years ownership
Doesn’t matter it will burn through any type of oil usedJust bought a beautiful used 2012 Prius V Five. Pearl white. Love this car. Only 4,000 miles on it since buying. It's at 140,000 miles now. Was making an odd noise so I checked the oil. Practically nothing on the dipstick. Topped off with 2 quarts and it quieted down. But, holy crap. Previous vehicle was a 2011 Durango with 200,000 miles and I was going 7,500 miles AT LEAST between changes. This is a huge upset for me. I'm now scared if any damage occured. Really hoping for Toyota to step up and handle this. What should I run in this in the meantime? 10w40???
Done? It hasn’t even started yet, no one ever started one.I am in the same boat, too... my 2014 toyota prius suddenly has this at 150,000 miles, and 2 different places (dealer and a different garage) all say that a new engine is needed sooner than later and will be $7000. Is the class action suit already done?
I agree but there’s no class action created so they didn’t address the issue. Owners of the Camry and Rav someone started class actions so both of those vehicles got the extended warranty and free repairs of the piston rings.2012 Prius IV here. About 1000 miles from my last oil change (End of november) a yellow alert started flashing on curves but disappeared so fast I couldn't see what it was. 2 days later I was in the middle of nowhere when oil pressure alert finally stayed on long enough to see what it was. Stopped at the only gas station for miles and got a quart of oil. Ended up having to buy 2 more because it was bone dry. Apparently was minutes from my car shutting down, again, in the middle of nowhere.
Oil consumption test "was fine." Told me to check my oil every 1000 miles or so. First check was Saturday and I was down about 2/3 of a quart, and the oil was dirty. Took it to the Toyota dealer Monday and they say it's fine, and that after 2300 miles " the oil wasn't THAT dirty." My warranty expires in June and I am LIVID. THEY KNOW MY CAR'S FATE AND THEY CATEGORICALLY REFUSE TO SAY ANYTHING'S WRONG?? 80K miles and my high tech hybrid burns as much oil as an old Ford pickup?? I paid extra for a "certified" Toyota and this is what I get??
I'm shocked that they A) haven't done an extended warranty on this as they obviously know the cause and how to fix it and B) that there isn't a class action law suit about this--this is completely unacceptable!!!